September 2104 – Present

Owner

  • Overseeing strategic responsibility for protecting net revenue in the Customer Base
  • Improving customer adoption and maturity levels
  • Focusing on revenue retention as well as programmes to drive additional investment.
  • Driving improvement throughout company processes (“Balanced Score Card”
  • Drive the successful implementation and adoption of the sales and marketing automation platforms
  • Direct management responsibility
  • Constant evolution of a consistent, focused program that ensures customer success from the initial customer start-up through the customer lifecycle.
  • Track, oversee and optimize all customer interactions.
  • Foster customer loyalty through high-quality interactions at each step.
  • Reporting and analytics
  • Through reporting and analytics, validate the quality of the lead and pipeline data and provide guidance to improve the overall data quality
  • Implement and ensure adoption and value extraction from CRM system across all business units
  • Crowd Sourcing
  • IIoT